The Maturity Levels of the Digital Technology Competence in the Libyan Telecommunications Sector
Khaled Elbayoudi *
Department of Computer Education and Instructional Technology, Kastamonu University, Misurata, Libya.
Ümit Tokeşer
Department of Mathematics, Faculty of Science, Kastamonu University, Kastamonu, Turkey.
*Author to whom correspondence should be addressed.
Abstract
Aims: This paper proposes a Digital Maturity Index (DMI) to evaluate the current condition of Libyan telecommunications firms, focusing on five essential dimensions: client, strategy, technology, organization, and culture.
Methodology: A quantitative methodology was employed, utilizing a weighted average that attributed relative weights to each dimension and its sub-dimensions. The sample included 170 telecommunication customers from various cities, 42 employees, and five decision-makers within these companies.
Results: The findings revealed a distinct disparity in maturity levels, with the organization achieving an overall score of 2.88, demonstrating strong performance in the culture and organization aspects, while exhibiting significant deficiencies in the strategy and technology dimensions.
Conclusion: The results indicate that an average level of digitalization characterizes the digital maturity of the Libyan telecommunications sector, requiring more attention to strategic coherence and vision unification. Additionally, there is a need to improve the adoption of new technologies, prepare employees, and incorporate them into digital transformation initiatives.
Keywords: Digital maturity, digital transformation, Libyan telecommunication sector, qualitative research