JUSTIFICATION OF OUTSOURCING IN E-GOVERNANCE USING QUEUING THEORY: A CASE DISCUSSION

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Published: 2015-09-24

Page: 104-108


DEBENDRA KUMAR MAHALIK *

Department of Business Administration, Sambalpur University, Sambalpur, Orissa, India.

*Author to whom correspondence should be addressed.


Abstract

E-governance is an IT enabled special service offered by different Government organization for improving the service effectiveness in different areas of governance. These services are often being outsourced because of several reasons without analyzing quantitatively. But there is need for justification of these outsourcing quantitatively. In this paper a case analysis has been done with the help of the queuing theory to justify these outsourcing decisions and suggested a model for carrying out outsourcing in general.

Keywords: E-governance, queuing theory, outsourcing, decision making


How to Cite

MAHALIK, D. K. (2015). JUSTIFICATION OF OUTSOURCING IN E-GOVERNANCE USING QUEUING THEORY: A CASE DISCUSSION. Journal of Global Economics, Management and Business Research, 5(2), 104–108. Retrieved from https://ikprress.org/index.php/JGEMBR/article/view/1928

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