Digital Marketing Return on Investment (ROI) and Financial Performance in Nigeria SMEs
David Olanrewaju, AKISANMI
*
Department of Marketing, Federal Cooperative College, Ibadan, Nigeria.
Oluwatosin Peter, AJAYI
African Industrial Internet Programme, African Leadership University, Mauritius.
Jide Sunday, OYEWOLE
Department of Accounting, Ekiti State University, Nigeria.
Oluwagbenga Joseph, ABUDU
Accounting Department, Caleb University, Nigeria.
Husseini Abalaka, FARUNA
Department of Business Administration, Salem University, Lokoja, Nigeria.
Ezine Thelma, ANIKE
Accounting Department, University of Nigeria, Nsukka, Nigeria.
Esther Ovansuana, OHIKHUEME
Access Bank Plc, Nigeria.
*Author to whom correspondence should be addressed.
Abstract
Notwithstanding the quick development of digital marketing technologies, Nigerian SMEs have nevertheless had difficulty optimizing their financial performance. It was unclear, therefore, how much the return on investment (ROI) of digital marketing affected the financial results of SMEs. Using a quantitative survey of 200 SME owners and managers from various industries, this study examined the connection between digital marketing ROI and financial success among SMEs in Nigeria. Structured questionnaires were used to gather data, and inferential and descriptive statistics were used for analysis. The results showed that SMEs who made strategic investments in digital marketing saw quantifiable increases in market share, profitability, and client acquisition. The study also demonstrated that although adoption was hampered by cost, inexperience, and infrastructure issues, digital marketing provided notable financial benefits over traditional marketing. The financial success of SMEs in Nigeria was found to be strongly predicted by the return on investment (ROI) of digital marketing. To increase SME competitiveness in the digital economy, the report suggested more funding for digital marketing expertise, reasonably priced data access, and government assistance programs.
Keywords: Digital marketing, Return on Investment (ROI), financial performance, Small and Medium-sized Enterprises (SMEs), Nigeria, adoption, marketing analytics